UMANG or the Unified Mobile Application for New-age Governance is the go-to app for citizens to avail nearly 600 government services. The mobile app has been developed by the Ministry of Electronics and Information Technology and National e-Governance Division to drive Digital India and mobile governance across the country. The app is available in 10 languages other than English and Urdu.
UMANG has a clean and user-friendly user interface and is available on Android, iOS and Windows store for free. Once downloaded, users need to register on the app using their mobile number and a one-time password. After logging in, they can create a profile.
To protect the accounts from unauthorised access, the app requires one to set an MPIN. They can also link their social media accounts like Google, Facebook and Twitter with the app.
Users can access e-governance services from central and state governments including local civic bodies. The services are categorised into three: All, Central and State. One can also filter out these services state-wise.
Users can avail benefits of flagship schemes like Pradhan Mantri Awas Yojana, Ayushman Bharat, Swachh Bharat and more. Access to other services like Aadhaar, Digi Locker, National Pension System, Passport Seva Kendras and the Good and Service Tax Network is also available. Users can mark services as ‘favourite’ as per their choice for easier access.
The utility services the app provides include booking gas cylinders, filing income tax and tracking EPFO accounts.
Recently, the government integrated Bharat BillPay Payment System with the app. This enables one to pay bills for water, electricity, DTH, mobile and landline. One can also register complaints as well as track their status. There is also a ‘transaction history’ section to check your bill payments.
Other than giving access to various schemes and utility services, the app also has an effective feedback mechanism. It offers customer support through three different channels – phone, email and chat. When launched in 2017, the app offered around 162 services. It has now expanded to nearly 600 services.